Skin Savvy Policies
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Cancellations
As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, the $50 late cancellation fee will still apply.
There are no exceptions to these policies.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email [email protected] and include your receipt.
Prepayments are refundable within ten days of purchase. Services received can not be refunded.
For Model Calls, all pre-payments are non-refundable and non-transferable. These appointments also cannot be rescheduled without forfeiting your place and pre-payment.
Payment Disputes
If you dispute a credit card charge for any service or payment, your account will be suspended from booking appointments and any available wallet funds will be held pending resolution. You may withdraw the dispute to restore your account access. Should the disputed charge be returned to Skin Savvy, your virtual wallet balance will remain unchanged and booking privileges will be restored. However, if the disputed charge is not returned to Skin Savvy the disputed amount plus a $25 fee will be deducted from your virtual wallet when funds become available, and booking privileges will be restored once the balance is settled.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email.
