Skin Savvy Policies

• To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.

• As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
• If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, the $50 late cancellation fee will still apply.
• There are no exceptions to these policies.

• If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email darcey@skinsavvymedspa.com and include your receipt.
• All cosmetic medical service sales are final. At Skin Savvy Med Spa, we pride ourselves on unmatched customer service. As such, if any issues arise, please contact us and we will do our best to help. However, there are no refunds after a service has been provided. Services may be in the form of consultations, injectables, and non-surgical procedures.
• Prepayments are refundable within ten days of purchase. Services received can not be refunded.
• For Model Calls, all pre-payments are non-refundable and non-transferable. These appointments also cannot be rescheduled without forfeiting your place and pre-payment.

• If you dispute a credit card charge for any service or payment, your account will be suspended from booking appointments and any available wallet funds will be held pending resolution. You may withdraw the dispute to restore your account access. Should the disputed charge be returned to Skin Savvy, your virtual wallet balance will remain unchanged and booking privileges will be restored. However, if the disputed charge is not returned to Skin Savvy the disputed amount plus a $25 fee will be deducted from your virtual wallet when funds become available, and booking privileges will be restored once the balance is settled.